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Job Openings

Patron Services Associate

   

 
 

Constellation Theatre Company seeks a full-time Patron Services Associate to provide exemplary customer service to our patrons. Other responsibilities include supervising front of house staff, managing special events and coordinating volunteers.

Box Office Management:

  • Serve as the primary point of contact for potential and existing patrons.
  • Respond to incoming phone calls and email inquiries in a timely and professional manner.
  • Process individual ticket sales, subscriber reservations, exchanges, refunds and group sales.
  • Complete requests from outside organizations for donated ticket vouchers.
  • Recruit, train and staff Front of House contractors.


Event Management:

  • Organize all Constellation events, including opening nights, donor events, and board meetings.
  • Acquire food and other supplies.
  • Provide on-site support for all events; supervise set-up and teardown.


Finance Management:

  • Assist Managing Director with accounting tasks including payment processing, data entry and account management.
  • Make bank deposits.


Volunteer Coordination:

  • Serve as the primary point of contact for Constellation’s volunteer list.
  • Recruit volunteers for ushers, mailings, and other community events as needed.
  • Provide on-site support for all events involving volunteers.


General Administration:

  • Coordinate mailings for season postcards, direct appeals and brochures.
  • Maintain accurate marketing archives and database records.
  • Collect and process incoming mail.
  • Reserve spaces for meetings, rehearsals, and auditions.
  • Schedule, prepare agenda for, and take notes during weekly staff meeting.
  • Provide administrative assistance as needed.


Qualifications:

  • 1-2 years of customer service experience, preferably in a box office.
  • Proficient with Microsoft Suite (Word and Excel in particular) and Google Apps.
  • Excellent interpersonal, verbal, and written communication skills.
  • Exceptional customer service skills.
  • An upbeat, positive attitude and willingness to be a team player.
  • Passion for and familiarity with theatre.
  • Experience with CRM systems; familiarity with PatronManager is ideal.


Other Duties as Assigned

Work schedule follows performance needs, but customarily is Monday through Friday, 10:00 AM - 6:00 PM.
Must be able to work evenings and weekends as needed.

To apply, please submit a cover letter and resume, both of which should demonstrate your experience, qualifications, educational background, and your desire to fill this position, as well as a solicitation writing sample to: jobs@ConstellationTheatre.org with “Patrons Services Associate” in the subject line by August 18, 2017. No phone calls, please.


About Constellation Theatre Company

Founded in 2007, Constellation Theatre Company (CTC) tells big, powerful stories in an intimate space. We spark curiosity and imagination with plays from all over the world that feature visual spectacle, original music, dynamic movement and passionate acting ensembles. We draw from the genres of fantasy, farce, and epic adventure to transport our audiences to dramatic worlds where the action is larger than life.

Constellation Theatre Company - celebrating its 11th year - is an Equal Opportunity Employer.

 

 

 

 


         
 
Constellation Theatre Company
1835 14th Street NW | Washington D.C. | 20009 | 202.204.7741 | boxoffice@ConstellationTheatre.org
A Non-Profit, Tax-Exempt, 501 (c) (3), Organization | Copyright 2014 Constellation Theatre Company. All Rights Reserved.


Recipient of the John Aniello AwardOne of the Best