Constellation Theatre Company is seeking an energetic and organized individual to serve as our. This person will manage and oversee all operations surrounding the experience of our audience members, front-of-house staff, volunteers and supporters. The Patron Services Coordinator is a front-facing member of the team who will engage directly with patrons, FOH staff members, and volunteers. 

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Essential Duties: 

Box Office Management 

• Serve as the primary point of contact for potential and existing patrons 

• Respond to incoming phone calls and email inquiries in a timely and professional manner 

• Process individual ticket sales, subscriber reservations, exchanges, refunds and group sales 

• Complete requests from outside organizations for donated ticket vouchers 

• Recruit, train, and staff Front of House contractors 

Event Management 

• Work with the Development Manager to organize all Constellation events, including opening nights, donor events, and board meetings 

• Manage and coordinate work with outside services and vendors to arrange deliverables such as food or other supplies 

• Provide on-site support for all events; supervise set-up and teardown 

Volunteer Coordination 

• Serve as the primary point of contact for Constellation’s volunteer list. 

• Recruit volunteers for ushers, mailings, and other community events as needed. 

• Provide on-site support for all events involving volunteers 

General Administration 

• Assist with mailings for season postcards, direct appeals, and brochures 

• Maintain accurate marketing archives and database records 

• Collect and process incoming mail 

• Take notes during weekly staff meetings and admin team meetings. 

• Provide administrative assistance as needed. 

The successful candidate will be 

• excited and enthusiastic about theatre and the performing arts; 

• able to work both independently and as part of a team; 

• detail-oriented with strong organizational abilities; 

• a person with superior verbal and written communication skills; 

• a self-starter who is a strong leader; and 

• a creative, energetic individual who is committed to realizing the vision of Constellation Theatre Company. 

Candidates for this position will possess: 

• 1-2 years of customer service experience, preferably in a box office.

• Proficiency with Microsoft Suite (Word and Excel in particular) and Google Apps

• Exceptional customer service skills

• Passion for and familiarity with theatre

• Experience with CRM systems (PatronManager/Salesforce a plus); 

• Proof of COVID-19 vaccination.